Refund Policy

Refunds may be requested for previously purchased badges or event tickets through midnight April 3, 2024. To request a refund, see the Tabletop.Events documentation. Refunds are issues to the original payment method.

No refunds or swaps can be done online after April 3, 2024. Richmond Open is not responsible for travel, attendance, or event issues outside of our ability to control such as, but not limited to, illness, strike, war, acts of violence, severe weather, pandemics, or natural disasters. The only exceptions are:

• If the convention is canceled due to unforeseen circumstances.
• If a specific event is canceled after the April 3, 2024 deadline by the convention, event organizer, or speaker.
• If there is an error with your purchase and notify NOVA Open within 48 hours of purchase.

Code of Conduct

Richmond Open is proud to be an inclusive, comfortable event for attendees of all ages, lifestyles, and interests. All Richmond Open attendees are expected to treat one another, staff, and vendors with respect and courtesy. If any attendee has concerns or feels unsafe, they should reach out to a Richmond Open staff member and we'll be happy to help.

Personal Property: Attendees are solely responsibly for their own personal property. Please respect the property of other attendees. If you find lost or left property, please bring it to any Richmond Open volunteer so that they may help get it to its rightful owner.

Costume Policy: Attendees should keep all costumes PG-13 and safe, as Richmond Open is a family-friendly event. Costumes should not cause tripping hazards, be sharp, or be overly large as to become a blocking hazard in walkways. Safe prop weapons only and all such prop weapons should be approved by Richmond Open Staff upon arrival. Such weapons should be made of soft materials. Those made of wood, metal, glass, etc. are not allowed, but plastic/resin is allowed. Whips are prohibited. Any prop realistic enough to be confused for a real firearm is not allowed, even if marked with a brightly-colored cap, etc. Additionally, functional firearms are prohibited, including paintball, bb, cap guns, airsoft, or any projectile-firing prop or real explosion. Bow-type weapons must be unstrung or strung with a low-tensile thread. Prop arrows must have a soft, non-metal and blunt tip. Finally, no attendee should wear a law enforcement, military personnel, or emergency services uniform as a costume. Nor shall attendees impersonate such individuals. Real or realistic insignia or equipment of any military movement after 1899 or political affiliation as part of a costume is prohibited. Note: RO Staff have the right to ask attendees to remove or change unacceptable costumes and/or accessories prior to the attendee being allowed into the convention.

Covid-19 Policy

Until further guidance is provided from the local health authorities, wearing of masks is optional. In accordance with the recommendations set forth by the CDC and local health officials, we respectfully request that guests who are feeling sick, experiencing flu-like symptoms, have been diagnosed or believe they have contracted COVID-19 and 10 days have not passed, and those who have not been fully vaccinated and have been in contact with a diagnosed individual in the past 14 days do not attend for your own safety and the safety of others.